Give your brand a voice and build meaningful relationships by talking to customers live.
Increase the chances of high value engagement and more sales by using proactive virtual receptionist to automatically reach out to customers.
Your customers aren't clones. Use advanced analytics and caller targeting to create a unique experience for each caller.
All your calls, both incoming and outgoing, are recorded and will be available inside your Super Agent dashboard. Use these recordings to understand exactly how your business functions over your phone system. Especially for training, these recordings are invaluable.
Have a professional message to greet your customers every time they call (We can even help you get the message recorded!). Have your customers choose who they would like to speak to. For example, your IVR can say, “Press 1 for sales, 2 for support” etc and route their calls to the relevant team with no manual intervention.
You can choose to get email and SMS alerts for calls that couldn’t be answered or even for new voicemails. We can even help you convert a miss call to auto call back.
Reporting is a major functionality for building a smarter business. We give you all the key metrics, data of callers, time, type of call and date and optimize your teams efforts and understand your customers behavior.
Just the way Google Analytics tells you exactly what’s happening on your website, Super Agent’s Call Analytics tells you what’s happening on your business phone system. You can analyse call patterns, agent productivity, team efficiency and a lot more.
Have intelligent call flows that will route calls to the right agents based on the logic you set. And building this call flow is as simple as dragging and dropping the right commands.
You can now access all your call data and call recordings of your customers directly in your CRM. Everytime you make a new call or send a new next, you can automatically update it in your CRM using our APIs.
Push your business phone’s data from Super Agent to your CRM and make for an enriching experience at your end. Imagine all the call logs of your customers, data on voice & SMS are integrated with your ticketing platform or support application/sales CRM. Our APIs allow you to do this and more.