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E Commerce

01

E-Commerce and Super Agent a perfect match:

Cozy Vision has found a great product-fit with a lot of young E-Commerce companies that have wanted to scale their operations in an effective manner. Many companies have scaled their Support & Operations using our Cloud Telephony platform.

 

We help E-Commerce companies remove any initial Capital Expenditure in expensive solutions like an EPABX, Lease-lines and operator interactions. Scaling based on usage and operations expense makes it easy for companies to grow at their own run rate.

02

Benefits of using Super Agent in an E-Commerce scenario:

  1. Manage Incoming & Outgoing Calls.
  2. Professional IVR & Call Routing between teams.
  3. API Integration into CRM.
  4. Automatic COD verification via IVR/Missed Calls.
  5. SMS Alert – Transactional & Promotional.
  6. Call Recording/Data & Analytics.